1. Start a Personal Travel Planning Assistant request

Use "Request Travel Assistant" or "New request" to begin. Describe your trip idea, destination options, dates, travellers, budget expectations, interests, and any practical constraints.

The Digital Assistant may ask clarifying questions before a planning specialist reviews the request. Clear and complete information helps Globe2See prepare a more relevant planning scope and result.

2. Account, language, and starting options

A Globe2See account is required to create and manage a Personal Travel Planning Assistant request. After login, you can start a new request and follow existing requests through your account.

• Use "Request Travel Assistant" or "New request" to create a new planning request.
• Use "My Requests" to follow request status, messages, quotes, payments, and delivered materials.
• Choose your display language where available. English may still be used as the base language for some internal reference details.
• Use your account and travel preferences to provide recurring information where that option is available.
• Use "Send feedback" or the Support page if something is unclear or does not work as expected.
• Keep final booking decisions in your own hands. Globe2See helps you prepare before you buy or reserve anything.
• Keep your contact information current so Globe2See can reach you about the request when needed.
• Review the request name and trip description before submitting so you can recognize the case later.

Button names in this manual are kept in English so you can match them with the current Globe2See interface.

3. Use your own language, writing, or voice

Globe2See supports multilingual travel planning where available. You can describe your trip naturally instead of preparing a formal brief.

• Use freeform text to explain your travel idea, priorities, questions, and concerns.
• Use voice input where your selected language, browser, and device support it.

Globe2See supports 50+ languages where available. English may remain the base language for some internal planning or source-reference details.

4. Describe the trip and travellers

Give the planning specialist enough context to understand the trip and the people travelling.

• include the starting point and destination ideas
• include preferred dates, flexibility, and trip length
• include the number and ages of travellers where relevant
• describe mobility, accessibility, health, or comfort considerations that affect planning
• explain the preferred travel pace and style
• mention previous bookings or fixed commitments that the plan must respect
• include important questions you want the final plan to answer

Avoid sending sensitive information that is not needed for planning. Passport numbers, payment card details, and similar information should not be included in the request.

5. Explain your budget and priorities

Describe the overall budget expectation and the parts of the trip where you prefer to save or spend more. A realistic budget range helps the planning specialist compare suitable options.

Also explain your priorities, such as direct transport, central accommodation, family suitability, accessibility, food interests, cultural activities, nature, relaxation, or a faster travel pace.

6. Clarifications and request messages

After the request is created, Globe2See may ask questions before preparing the work estimate or starting detailed planning.

Typical actions include:

• open "My Requests" and select the relevant case
• read messages and questions from the planning specialist
• reply with missing details or changed preferences
• upload supporting files where available and appropriate
• confirm important assumptions before planning continues
• keep request-specific communication in the request room so the context stays together

Reply promptly when the request shows that your attention is needed. Planning may pause until the necessary clarification is received.

7. What the Personal Travel Planning Assistant may cover

The planning scope depends on your request and the accepted quote. A plan may combine several travel areas into one coherent recommendation.

Transport

• compare suitable flight, rail, ferry, bus, or driving options where relevant
• consider route sequence, durations, transfers, and practical risks
• separate intercity transport from local transport information where useful
• include prices or planning estimates when available
• highlight lower-cost, faster, or more practical alternatives where relevant
• include provider, timetable, map, or official-information links where useful
• identify details that must be checked again before booking

Accommodation

• suggest suitable areas or accommodation options for the destination and dates
• include prices or estimates when available
• include ratings, location context, images, addresses, or provider links where useful
• highlight selected options and reasonable alternatives
• help compare location, comfort, practical needs, and price level before booking

Food places

• suggest food areas, restaurants, markets, or meal ideas where relevant
• include ratings, addresses, links, or opening-hour information where available
• use estimates when actual menu prices are not available
• consider dietary preferences and the likely food cost level for the trip
• ask you to confirm current menus, opening hours, and reservations directly with providers

Activities and interests

• suggest activities and interest-based options for the destinations
• include ratings, images, map links, and practical notes where available
• estimate costs when exact provider prices are unavailable
• help compare what may fit the travellers, trip pace, interests, and budget

Other costs

• identify additional likely cost areas outside the main travel components
• explain when detailed local taxi, rideshare, or car-rental pricing cannot be estimated reliably

Local information

• provide practical destination notes where relevant
• include local transport references such as websites, phone numbers, or map links where available
• include airport, station, port, or ferry context where useful
• include safety, timing, accessibility, or route-review reminders where relevant
• help identify what to check before final booking
• avoid replacing official government, provider, visa, health, or safety advice
• keep local information as planning context, not a guaranteed live operating notice
• encourage checking current details directly from official sources

8. Review the work estimate or quote

Before detailed human planning work continues, Globe2See may prepare a work estimate or quote based on the clarified request.

Review the described scope, price, assumptions, and expected deliverables. Ask questions in the request room if anything is unclear before accepting or paying.

9. Messages, files, and request status

Use "My Requests" to see request status, specialist messages, questions waiting for your reply, quote or payment steps, and delivered planning materials.

Open the request room to read messages, answer questions, add information, upload or download files where available, and review delivered materials. The request list may highlight when your attention is needed.

10. Payment and planning work

Personal Travel Planning Assistant payments are handled securely through Stripe where enabled. Globe2See does not collect or see your payment card details.

Customer-facing pricing is based on the agreed quote or payment step, not on showing internal staff time. Planning starts or continues according to the accepted scope and payment status.

11. Receive and use your travel plan

A delivered plan may include recommendations, comparisons, practical notes, links, and files prepared by a human planning specialist. The exact format depends on the request, quote, and agreed scope.

Use the delivered materials as planning support. Check current provider details, opening hours, prices, terms, visa or entry requirements, and booking conditions before you buy or reserve anything directly with providers.

12. Prices, estimates, and responsibility

Globe2See is designed to improve planning clarity before booking, but it cannot guarantee exact final prices or availability for every item.

• some prices may be current provider offers while others are planning estimates
• prices and availability can change when providers, dates, exchange rates, or trip requirements change
• the quote describes the human-supported planning work, not a package-tour booking
• Globe2See does not book flights, hotels, restaurants, activities, or local services for you
• Globe2See does not replace your own review before you buy or reserve anything
• Globe2See does not promise exact final prices for every item
• detailed local taxi, rideshare, or car-rental pricing may not be estimated when reliable information is unavailable

13. Payments and invoices

Personal Travel Planning Assistant payments, and any other paid services where enabled, are handled by Stripe, Globe2See's payment partner. Globe2See does not collect or see your payment card details.

• payments follow the accepted quote or payment step for the human-supported request
• Globe2See issues invoices and sends them to your email when a paid service payment is confirmed
• billing status and invoice information can be reviewed through the relevant account or request views where available

If a payment screen, invoice, or billing status looks wrong, use Support or "Send feedback" and include the request context if available.

14. Feedback and support

Use "Send feedback" when you want to report an issue, suggest an improvement, or describe what was confusing. If an error popup includes an error code or incident ID, include those details in your message.

Use the Support page for help with access, account, planning, payment, invoice, or request questions. For request-specific questions, the request room is usually the best place to keep the conversation connected to the case.

15. Good practice before you book

Use Globe2See as preparation before booking: compare the plan, check provider pages, confirm current prices and availability, review route feasibility, and make sure the trip still fits your budget and expectations.

For important matters such as visas, entry rules, health requirements, safety advice, insurance, accessibility, and provider terms, check official and provider sources directly before you commit.